Frequently Asked Questions
General Questions
What is Onamior?
Onamior is an online men's clothing store serving customers in the United Kingdom.
We focus on providing a selection of men's clothing suitable for everyday wardrobes and different occasions.
Where is Onamior based?
Our shipping and returns address is:
1 Roding Way
Wickford SS12 9BD
United Kingdom
How can I contact Onamior?
You can contact our customer service team by:
Email: support@onamior.com
Phone: +44 208 890 8887
Our opening hours are:
Monday–Friday: 09:00–17:00 GMT
We are closed on Saturdays and Sundays.
Orders
How do I place an order?
Browse the products available on our website, select the product and desired options where applicable, add the item to your cart, and proceed through checkout.
Before completing your purchase, carefully review your:
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Product selection
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Size
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Quantity
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Shipping address
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Contact information
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Order total
Will I receive an order confirmation?
Yes. After your order is successfully placed, you should receive an order confirmation.
If you do not receive one, check your spam or junk folder first.
If you still cannot find it, contact our customer service team.
Can I change my order after placing it?
Please contact us as soon as possible if you need to change an order.
We will make reasonable efforts to accommodate changes before the order enters fulfilment.
However, we cannot guarantee that changes can be made after an order has been processed or dispatched.
Can I cancel my order?
If your order has not yet been processed, contact us as soon as possible.
If the order has already been dispatched, you may need to follow the applicable cancellation and return procedure.
UK customers may also have statutory cancellation rights for online purchases.
Shipping
Do you offer Free Shipping?
Yes.
Onamior offers Free Shipping on eligible UK orders under our standard delivery service.
How long does shipping take?
Our standard estimated timeframe is:
Handling: 1–3 business days
Shipping: 4–9 business days
Estimated total delivery: 5–12 business days
Delivery time can vary depending on the destination city and other circumstances.
Is 5–12 business days guaranteed?
No.
The 5–12 business day period is an estimated delivery timeframe.
Courier delays, public holidays, weather, transportation issues, incorrect addresses, and other circumstances can affect delivery.
Do delivery times vary by city?
Yes.
Delivery times can vary depending on the destination and local courier network.
Will I receive tracking?
Where tracking is available for your shipment, tracking information may be provided after dispatch.
What should I do if my order is late?
If your order appears significantly delayed, contact us at:
Please include your order number so we can investigate.
Returns & Refunds
How long do I have to return an item?
Onamior provides a 30-day return policy from the date you receive your order.
This is in addition to any statutory consumer rights that may apply.
Does Onamior charge for returns?
No.
For returns covered by our 30-day return policy, there is no return cost to the customer.
Do I need to contact you before returning an item?
Yes.
Please contact:
before sending a return so we can provide the appropriate return instructions.
How long does a refund take?
Our standard refund processing time is within 10 days after the returned product has been received and approved.
The time required for the money to appear in your account can also depend on the payment provider.
How will I receive my refund?
Refunds are normally issued to the original payment method.
For PayPal payments, refunds are generally processed through PayPal.
Can I return something that does not fit?
Yes, eligible items can generally be returned under our 30-day return policy.
The item should be in an appropriate condition for return.
Can I exchange an item for another size?
Please contact customer service.
Where stock is available, we may be able to arrange an exchange.
What if my product arrives damaged?
Contact us as soon as possible at support@onamior.com.
Please provide your order number and photographs showing the damaged item and, where relevant, its packaging.
We will review the issue and provide an appropriate solution.
What if I receive the wrong product?
Contact us immediately with your order number and details of the item received.
We will review the order and help arrange the appropriate solution.
Payment
What payment method does Onamior accept?
Onamior accepts PayPal.
Is payment secure?
Payments are processed through PayPal's payment infrastructure.
Payment information is handled according to PayPal's applicable security and privacy practices.
What happens if my payment fails?
If your payment cannot be authorized, the order may not be successfully completed.
You can try again or use another payment option if one is available.
I was charged but did not receive an order confirmation. What should I do?
Contact us at support@onamior.com.
Please provide your name, email address, and any available payment or order information so we can investigate.
Product Questions
Do product colours look exactly like the pictures?
We make reasonable efforts to display products accurately.
However, colours may appear slightly different depending on your monitor, phone, screen settings, lighting, and other factors.
What if I need help choosing a size?
Check the size information provided on the relevant product page.
If you still need assistance, contact our customer service team before placing your order.
Are all products available all the time?
No.
Stock availability can change.
If a product becomes unavailable after an order is placed, we will contact you where necessary and provide an appropriate solution.
Customer Service
When is customer service available?
Our customer service hours are:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed
How can I contact customer service?
Email: support@onamior.com
Phone: +44 208 890 8887
Returns & Shipping Address:
1 Roding Way
Wickford SS12 9BD
United Kingdom