Privacy policy

Last Updated: September 28, 2026

At Onamior, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, contact our customer service team, or otherwise interact with our online store.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, when it may be shared, and what choices you have regarding your personal information.

Onamior operates an online men's clothing store serving customers in the United Kingdom.

By using our website or purchasing from us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Onamior, we may collect different categories of information.

Information You Provide Directly

When you place an order, create an account, contact us, subscribe to communications, or otherwise interact with our store, you may provide information such as:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Order information

  • Product information

  • Delivery information

  • Communications you send to us

  • Information provided when requesting a return or refund

We only request information that is reasonably necessary to provide our services, process orders, communicate with customers, and administer our business.

Payment Information

Payments made through our website may be processed by third-party payment providers, including PayPal.

Onamior does not need to store your complete payment card details when payment is processed by the relevant payment provider. Payment information is handled according to the provider's own privacy and security practices.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically. This can include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Approximate location information

  • Pages viewed

  • Referring website

  • Date and time of visits

  • Website interaction information

  • Technical information relating to your browsing session

This information may be used to maintain website security, improve website functionality, understand how visitors use our website, and provide a better shopping experience.

2. How We Use Your Information

We may use personal information for purposes including:

  • Processing and fulfilling orders

  • Delivering purchased products

  • Communicating about orders

  • Providing customer support

  • Processing returns and refunds

  • Responding to questions and requests

  • Maintaining customer records

  • Preventing fraudulent or unauthorized transactions

  • Protecting the security of our website

  • Improving our products and website

  • Understanding website usage

  • Maintaining and improving our services

  • Meeting applicable legal and regulatory obligations

  • Resolving disputes

  • Enforcing our terms and policies

Where you have chosen to receive marketing communications, we may also use your information to send relevant communications about Onamior, subject to applicable law and your communication preferences.

3. Order Communications

When you place an order, we may contact you by email or telephone regarding matters directly related to your purchase.

Examples include:

  • Order confirmation

  • Payment confirmation

  • Shipping updates

  • Delivery information

  • Return information

  • Refund information

  • Customer service matters

These operational communications may be sent when necessary to fulfil your order or provide customer service.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files that can be stored on your device when you visit a website. They may help the website remember certain information and function correctly.

Cookies may be used for purposes such as:

  • Keeping the website functioning

  • Remembering shopping cart information

  • Understanding website traffic

  • Improving website performance

  • Remembering preferences

  • Measuring advertising performance

  • Providing relevant website functionality

Some cookies may be provided by third-party services used by our website.

You may be able to control cookies through your browser settings. Certain website functionality may be affected if necessary cookies are disabled.

5. Shopify and Service Providers

Onamior uses Shopify to operate its online store and related ecommerce functionality.

Information may be processed by Shopify and other service providers that help us operate our business, process payments, fulfil orders, provide hosting, deliver communications, detect fraud, analyze website activity, or provide technical services.

These providers may only receive information necessary for the service they provide or as otherwise permitted by applicable law.

6. PayPal

If you select PayPal at checkout, information necessary to process your payment may be provided to PayPal.

PayPal may process your information according to its own privacy policy and applicable legal requirements.

We recommend reviewing PayPal's privacy information for details about how PayPal handles personal information.

7. Sharing Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may share appropriate information with trusted service providers when necessary to operate Onamior, including providers involved in:

  • Payment processing

  • Order fulfilment

  • Shipping and delivery

  • Website hosting

  • Ecommerce services

  • Customer support

  • Fraud prevention

  • Website analytics

  • Marketing services where applicable

  • Technical support

We may also disclose information where required by law, regulation, court order, legal process, or where reasonably necessary to protect our rights, customers, website, or business.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, complying with legal obligations, and protecting our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it is retained.

10. Your Privacy Rights

Depending on applicable law and circumstances, you may have rights relating to your personal information, which may include:

  • Requesting access to personal information we hold about you

  • Requesting correction of inaccurate information

  • Requesting deletion of information in certain circumstances

  • Requesting restriction of certain processing

  • Objecting to certain processing

  • Requesting information about how your information is used

  • Withdrawing consent where processing is based on consent

  • Exercising rights relating to direct marketing

Some rights are subject to legal limitations and exceptions.

To exercise a privacy-related right, please contact us using the details below.

11. Marketing Communications

If you receive marketing communications from Onamior, you may unsubscribe at any time using the unsubscribe option included in the communication or by contacting us.

Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to an order or customer service request.

12. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children.

We do not knowingly request personal information from children where such collection would be prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Onamior is not responsible for the privacy practices, content, security, or policies of websites operated by third parties.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

14. International Data Processing

Some service providers used to operate an online store may process information outside the United Kingdom.

Where personal information is transferred internationally, appropriate safeguards will be used where required by applicable law.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be posted on this page with a revised "Last Updated" date.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Onamior

1 Roding Way
Wickford SS12 9BD
United Kingdom

Email: support@onamior.com
Phone: +44 208 890 8887

Customer Service Hours:
Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed