Terms of service

Last Updated: September 28, 2026

Welcome to Onamior.

These Terms of Service govern your use of the Onamior website and your purchase of products through our online store.

By accessing our website or placing an order, you agree to comply with these Terms of Service.

Please read these terms carefully before using our website.

1. About Onamior

Onamior is an online men's clothing store serving customers in the United Kingdom.

Our contact details are:

Onamior
1 Roding Way
Wickford SS12 9BD
United Kingdom

Email: support@onamior.com
Phone: +44 208 890 8887

2. Website Use

You may use our website for lawful purposes only.

You must not use the website:

  • For fraudulent purposes

  • To violate applicable laws

  • To interfere with website operation

  • To attempt unauthorized access

  • To introduce malicious software

  • To interfere with another customer's use of the website

  • To misuse website content

  • To place fraudulent or unauthorized orders

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colours, and other information displayed on our website are accurate.

However, colours may appear differently depending on your device, screen settings, lighting, and other technical factors.

Minor differences between product photographs and the physical product may therefore occur.

4. Product Availability

Product availability may change without notice.

If an item becomes unavailable after an order is placed, we will contact the customer where necessary and provide an appropriate solution.

5. Prices

Prices are displayed on the website at the time of purchase.

We reserve the right to correct obvious pricing or information errors.

If an obvious pricing error affects an order, we may contact the customer before fulfilment to clarify the situation.

6. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you should receive an order confirmation.

An order confirmation does not prevent Onamior from taking reasonable action where there is an obvious error, suspected fraud, payment problem, stock issue, or other legitimate reason.

7. Payment

Payments are processed using the payment methods made available during checkout.

Onamior supports PayPal as a payment method.

Payment authorization may be performed by the relevant payment provider.

8. Shipping

Our standard shipping service is Free Shipping for eligible UK orders.

Standard handling time is approximately 1–3 business days.

Estimated shipping transit time is approximately 4–9 business days.

Estimated total delivery time is approximately 5–12 business days depending on destination and circumstances.

Further information is provided in our Shipping Policy.

9. Returns and Refunds

Onamior provides a 30-day return policy.

Customers should contact us before returning products.

Further information regarding returns, refunds, faulty products, and statutory cancellation rights is available in our Refund & Return Policy.

Nothing in these Terms removes or limits rights that cannot legally be excluded.

10. Intellectual Property

Unless otherwise stated, content appearing on the Onamior website may include text, graphics, photographs, logos, design elements, product information, page layouts, and other materials owned by or licensed to Onamior or its relevant content providers.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit website content without appropriate authorization.

11. Third-Party Services

Our website may rely on third-party services to provide payment processing, hosting, analytics, shipping, customer support, security, or other functionality.

Third-party services may operate under their own terms and privacy policies.

12. Website Availability

We aim to keep the website available and functioning properly.

However, temporary interruptions may occur due to:

  • Maintenance

  • Technical issues

  • Server problems

  • Internet disruptions

  • Security measures

  • Third-party service interruptions

  • Other circumstances outside our reasonable control

We do not guarantee that the website will always be available without interruption.

13. Limitation of Liability

Nothing in these Terms limits or excludes liability where doing so would be unlawful.

Nothing limits statutory consumer rights.

Subject to applicable law, Onamior will not be responsible for losses that could not reasonably have been anticipated or losses arising from circumstances outside our reasonable control.

14. Events Outside Our Control

We will not be responsible for delays or failures caused by circumstances reasonably outside our control, including significant transportation disruptions, extreme weather, natural events, widespread technical failures, industrial disputes, government actions, or other exceptional circumstances.

Where such an event affects an order, we will make reasonable efforts to communicate with affected customers.

15. Changes to These Terms

We may update these Terms from time to time.

Updated Terms will be posted on this page with a revised date.

Changes will not remove consumer rights that have already arisen under applicable law.

16. Governing Law

These Terms are intended to operate in accordance with applicable laws of the United Kingdom.

Where mandatory consumer protection laws apply to a customer, those statutory protections remain applicable.

17. Contact

Questions regarding these Terms may be directed to:

Onamior

1 Roding Way
Wickford SS12 9BD
United Kingdom

Email: support@onamior.com
Phone: +44 208 890 8887

Monday–Friday: 09:00–17:00 GMT
Saturday–Sunday: Closed